Christopher Elliott, King Features Syndicate, Inc.

Almost a year after another driver rear-ends his Hertz rental, Michael Edgar receives a demand for an additional $658. How can he get the company to drop the bill?

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Travel Troubleshooter: Hertz demands $658 one year after rear-end crash with rental

October 31, 2022 at 8:45 a.m.

Almost a year after another driver rear-ends his Hertz rental, Michael Edgar receives a demand for an additional $658. How can he get the company to drop the bill?

When Kristal Bird finds a mouse in her Airbnb, she asks the host for a refund. But is that allowed?

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Travel Troubleshooter: Eek! There’s a mouse in my Airbnb. Can I get a refund?

October 24, 2022 at 8:45 a.m.

When Kristal Bird finds a mouse in her Airbnb, she asks the host for a refund. But is that allowed?

When American Airlines cancels the last leg of Sandy Burchett's flight, it offers to cover the cost of her next flight. So what's with the $1,147 charge on her credit card?

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Travel Troubleshooter: American Airlines cancels flight and charges an extra $1,147

October 17, 2022 at 9:00 a.m.

When American Airlines cancels the last leg of Sandy Burchett's flight, it offers to cover the cost of her next flight. So what's with the $1,147 charge on her credit...

When Maulah Halley finds an enormous roach in her Airbnb rental, she checks out and asks for a refund. Airbnb offers to refund her cleaning fees. But, can she get her $614 back?

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Travel Troubleshooter: Should Airbnb refund for ‘biggest roach I’ve seen in my life’?

October 10, 2022 at 8:50 a.m.

When Maulah Halley finds an enormous roach in her Airbnb rental, she checks out and asks for a refund. Airbnb offers to refund her cleaning fees. But, can she get...

Where is Herb Sharpe's $528 flight voucher from Air Canada? He's been waiting for more than three months, but the airline hasn't sent it yet.

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Travel Troubleshooter: An Air Canada voucher for $528 has gone AWOL

September 26, 2022 at 8:58 a.m.

Where is Herb Sharpe's $528 flight voucher from Air Canada? He's been waiting for more than three months, but the airline hasn't sent it yet.

David Maddox has been waiting years for a refund for his Vantage Travel tour. Why hasn't the company responded, and is there anything he can do to speed up the process?

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Travel Troubleshooter: Awaiting a refund for a Vantage cruise that was canceled in 2020

September 21, 2022 at 9:00 a.m.

David Maddox has been waiting years for a refund for his Vantage Travel tour. Why hasn't the company responded, and is there anything he can do to speed up the...

Expedia promises Evelyn Fink a refund on her unused flight credit. But where's the money? And why is she only getting a fraction of her ticket credit?

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Travel Troubleshooter: Can I get a refund for these airline credits on Expedia?

September 19, 2022 at 9:00 a.m.

Expedia promises Evelyn Fink a refund on her unused flight credit. But where's the money? And why is she only getting a fraction of her ticket credit?

Dollar cancels Vivian Everhart's rental when she tries to swap out an unsatisfactory car. Can she get a refund from the company, or does she have to pay for a car she couldn't use?

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Travel Troubleshooter: Can I get a refund for this Priceline car rental?

September 12, 2022 at 9:00 a.m.

Dollar cancels Vivian Everhart's rental when she tries to swap out an unsatisfactory car. Can she get a refund from the company, or does she have to pay for a...

When Chris Skaggs checks into his vacation rental, he finds it uninhabitable. But, can he get a refund of his Marriott Bonvoy points, which he used to make the reservation?

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Travel Troubleshooter: This rental is uninhabitable! I want my Bonvoy points back

September 4, 2022 at 8:55 a.m.

When Chris Skaggs checks into his vacation rental, he finds it uninhabitable. But, can he get a refund of his Marriott Bonvoy points, which he used to make the reservation?

Sam Maniar buys a travel insurance policy through Vrbo. But when he tries to file a claim, he discovers he doesn't have any insurance. Is he still covered?

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Travel Troubleshooter: Travel insurance purchased through Vrbo gets lost in the shuffle

August 29, 2022 at 8:45 a.m.

Sam Maniar buys a travel insurance policy through Vrbo. But when he tries to file a claim, he discovers he doesn't have any insurance. Is he still covered?

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