Christopher Elliott, King Features Syndicate, Inc.

Christopher Elliott, the Travel Troubleshooter ...

Travel |
Travel Troubleshooter: After a ‘traumatic nightmare’ on Amtrak, can I get a refund?

January 16, 2023 at 8:45 a.m.

Kimberli Eicher and her daughter just experienced the worst Amtrak train ride imaginable. It was so bad that they canceled their return trip and flew home. Do they deserve a...

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Travel Troubleshooter: Can Windstar Cruises keep my $17,000 airfare after I cancelled?

January 9, 2023 at 8:45 a.m.

When Priscilla McMurtry and her husband cancel their cruise to New Zealand, their cruise line decides to keep their $17,000 airfare. Can it do that?

Travel |
Travel Troubleshooter: Airbnb lost my reservation and then banned me

January 2, 2023 at 8:45 a.m.

When an Airbnb host doesn't recognize Mehar Satsangi's reservation in London, it sets her off on a misadventure that leaves her $1,780 poorer and banned from the platform. Is there...

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Travel Troubleshooter: Boarding denied on cruise because of positive COVID test

December 26, 2022 at 8:45 a.m.

When Princess Cruises denies boarding to Linda Martin and her husband on a cruise of the British Isles, it promises to take care of them. But then, it doesn't. What...

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Travel Troubleshooter: Help! My TAP Air Portugal ticket credit has expired. Or has it?

December 19, 2022 at 8:50 a.m.

TAP Air Portugal cancels Mary Dexter's return flight from Lisbon to Boston during the pandemic. The airline issues a credit, but it expires. Can she get a refund?

Travel |
Travel Troubleshooter: I booked the wrong airport, so can I get a refund for my ticket?

December 12, 2022 at 4:30 a.m.

When Linda Brucia tries to change her American Airlines flight to tend to her ailing father, she inadvertently books the wrong airport. How can she fix this mistake?

Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But, four months later, she's still waiting for her $15,194 check. Will she ever see the money?

Travel |
Travel Troubleshooter: Hey, Chase Sapphire Reserve, where’s my $15,194?

December 5, 2022 at 8:40 a.m.

Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But, four months later, she's still waiting for her $15,194 check....

When Robert Cipriani returns his Avis minivan, he expects to pay $1,770. Instead, Avis charges him twice. What happened, and how can he get his money back?

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Travel Troubleshooter: Double-billed by Avis for a van returned after hours

November 28, 2022 at 8:50 a.m.

When Robert Cipriani returns his Avis minivan, he expects to pay $1,770. Instead, Avis charges him twice. What happened, and how can he get his money back?

When Budget charges Russ DeVries $450 for a pet cleaning fee on his rental, he has a problem paying, since he doesn't have a dog. Can he get this charge removed?

Travel |
Travel Troubleshooter: Budget bills a $450 cleaning fee for dog hair to non-dog-owner

November 14, 2022 at 4:30 a.m.

When Budget charges Russ DeVries $450 for a pet cleaning fee on his rental, he has a problem paying, since he doesn't have a dog. Can he get this charge...

When Lufthansa cancels Nancy Plasschaert's flight, her online agency offers her a full refund. But, almost a year later, the airline is still holding onto her $3,450. How can she get her money back?

Travel |
Travel Troubleshooter: Lufthansa canceled my flight a year ago. Where’s the refund?

November 7, 2022 at 4:30 a.m.

When Lufthansa cancels Nancy Plasschaert's flight, her online agency offers her a full refund. But, almost a year later, the airline is still holding onto her $3,450. How can she...

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